In a fairly unique move for a software company, HCSS is now issuing a 12-month money-back guarantee for all its software systems. While other companies have impressed us with similar guarantees – Jobpower offers a 60-day money back guarantee and Procore has a 30-day free trial – the HCSS guarantee is particularly impressive for the length of the guarantee. Customers can receive a full refund within 12 months of purchasing if they are unsatisfied with any HCSS software program.
One pragmatic caveat is that the customer must first go through the recommended amount of training. We think this is smart because many software implementations fail due to a lack of training and change management, rather than functional deficiencies. Regardless, software vendors bear the brunt of the blame.
This new money-back guarantee is characteristic of HCSS as they offer a variety of services to support and engage their customers. For example, the company offers 'round the clock technical support and hands out the home phone numbers of it’s 30+ support staff. If for some reason you are unable to connect with one of these employees, President Mike Rydin will take your call.
HCSS hosts an annual user group meeting to get feedback on how to improve their software. Attendees get to vote on new products and features, meet face-to-face with HCSS staff, participate in discussion groups and even try out soon-to-be-released product features. This year’s event is just around the corner (January 22nd-24th) and will be held down the street from company headquarters in Houston Texas.
-
george
