Great write-up. I just wanted to add that we are seeing a dramatic increase in mobile extensions to established applications. This seems to be the move as costs for mobile devices decrease, and 3G connection speeds makes field to office communication both practical and affordable.

Back in 2001, we had attempted this for the real-estate industry for property searches. Technology has come a long way. With the advent of the iPhone and ease of deployment, I only see the area of extended mobile components growing.

Vince
MHelpdesk, Service Management Software