At this year's Microsoft Convergence event, I had the chance to sit down with Christian Pedersen, Microsoft's General Manager of Enterprise Applications and Services. I asked Pedersen about how the red hot trend of the consumerization of IT is impacting enterprise resource planning (ERP) software and the Microsoft Dynamics ERP product line.
Pedersen sees the consumerization of IT trend as an opportunity make people more productive by incorporating consumer elements into enterprise applications. Key points we cover in the video include:
- Users of all ages want their enterprise applications to reflect the user experience their consumer devices are able to deliver.
- Many of the consumer tools that are making their way into ERP (e.g. Yammer) are doing so because employees start using them on their own.
- The consumerized experience is changing the ERP user experience paradigm to one where users expect to be able to customize their experience down to the task level.