The Retail Blog

Congratulations! Your new ecommerce website just went live, you’re doing some great marketing to attract new customers, and you’re eagerly awaiting for orders to come flooding in. But you might have neglected one aspect of ecommerce: fulfillment. In this article, I’ll focus on how to excel at fulfillment and grow your operation.

I’ve sifted through hundreds of mobile apps and put together a list of six that can entice customers, improve operations and help restaurant owners differentiate their businesses. We all know of the massive impact OpenTable has had on the restaurant industry. Could one of these apps be next?

Amazon is now making an abrupt about-face and will begin charging sales tax in more states. The suspected reason: Amazon wants to offer same-day shipping, which will require building distribution centers in metropolitan areas across the country. Here’s what bloggers and analysts are saying on this shift in strategy.

In an attempt to better service its online customers, Macy’s is working to outfit approximately one-third of its retail outlets with the ability to fulfill online orders. This article outlines what retailers will need to do to enable their stores to be efficient distribution points–in short, to make their stores more like warehouses.

While visiting the lake for Memorial Day, I misplaced my wallet. So when I needed to make a purchase at my local Home Depot, my only option was to use PayPal. In this post, I describe my experience using PayPal’s payment offering–one that left me with a deeper understanding of what new payment options need for adoption.

When it comes to tablet deployment, it’s no longer a question of if, but when for many retailers. In the past week, I spoke with three retailers that have recently deployed POS solutions on Apple’s iPad to learn what they would tell those considering a similar move. Here are their five tips for retailers ready to move to the iPad.

Email marketing is a powerful channel for brick-and-mortar retailers looking to notify customers about promotions, deals and store announcements. How are effective retailers ensuring their email marketing campaigns are successful? Retailers, I’d like your help. Please take a moment to complete this short survey!

Best Buy is beginning what will surely be a long, painful transformation. Frankly, I’m not surprised by Best Buy’s troubles. Visiting their stores, I’ve been frustrated with the associates–who often appear more interested in selling me a warranty than solving my problem. But are the individuals to blame?

The primary marketing channel for many local retailers is their website, and ensuring that it’s well-designed, contains useful information and is easily discoverable are essential components to connecting with local shoppers. I’ve put together this checklist for to use when evaluating your retail website.

It’s easy to understand why every retailer wanted a Facebook storefront. Retailers would be hard-pressed to find a larger customer base in one place. However, several major retailers have recently closed their storefronts due to lack of success. Here’s how Facebook could create a strong(er) referral-traffic commerce model.