We analyzed 597 interactions with field service software buyers to compile the 2013 Field Service Software BuyerView report. We identify which deployment model is evaluated most, as well as which features buyers would like their new system to provide, including things like dispatching and work order management.
CRM Analyst at Software Advice and Managing Editor for the Customer Service Investigator
Ashley Verrill has spent the last seven years reporting and writing business news and strategy features. Her work has been featured or cited in Inc., the New York Times, Forbes, Business Insider, GigaOM, CIO.com, Yahoo News, the Upstart Business Journal, the Austin Business Journal and the North Bay Business Journal, among others. She also produces original research-based reports and video content with industry experts and thought leaders.
Before joining Software Advice in 2012, Ashley worked in sales management for an advertising startup in Austin, TX. Currently, her work focuses on various topics related to customer service, CRM, sales, and marketing strategy. She is a University of Texas graduate with a bachelor's degree in Journalism
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About Software Advice
Software Advice helps buyers find the right software for their business. Our experts constantly publish product profiles, comparisons, best practices guides and other research to this site. These experts are also available by phone to provide free consultations for software buyers.
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